Terms of Service

Effective Date: January 1, 2025

Welcome to HydroClara (“we”, “us”, “our”). This document outlines the terms of service governing use of hydroclara.club and related AI-enabled smart climate solutions.

Contact Information

Address: 301 Front St W, Toronto, ON M5V 2T6, Canada
Phone: +14164632795
Business ID: 535348565

For inquiries, please Contact Us.

Services

We provide installation, monitoring, and maintenance of AI-enabled smart climate control systems ("Services").

Scheduling and Rescheduling

Clients may reschedule a service appointment free of charge up to 24 hours before the scheduled date. To request a new date, contact our support team.

Refund Policy

Service payments qualify for a refund only if HydroClara cancels the appointment. In such cases, the payment amount will be refunded to the original payment method within 14 business days.

If a client cancels less than 24 hours before the appointment, no refund will be granted due to resource allocation.

Digital Products

HydroClara InfoKit is a digital guide providing best practices for climate system optimization ("Info Products").

Access and Delivery

Upon purchase, digital content is available immediately for download.

Refund Policy

Due to instantaneous delivery, Info Products are non-refundable once accessed, except when defective or not as described. In such cases, customers may submit a request within 7 days for assessment toward a partial or full refund.

Physical Goods

We offer compatible hardware components and sensors ("Goods").

Shipping and Handling

Goods are dispatched within 5 business days of order confirmation.

Refund and Exchange Policy

Customers may request a refund or exchange within 30 days of delivery if the item is unused and in original packaging. To initiate the process, contact our support team. Approved refunds are issued to the original payment method within 14 business days of approval. Exchanges are processed after receipt of the sent-back item.

Shipping costs for sent-back items are the responsibility of the customer unless the item is defective or incorrect.

General Provisions

HydroClara reserves the right to modify these terms. Continued use indicates acceptance of changes.

For questions, reach out via Contact Us.